Ukrainian service

We have our Ukrainian colleague Andry is in our office in The Netherlands for a couple of weeks, to assist in projects and learn about Wicket and mashups. His passport got stolen. That is not the best thing that can happen to you when being abroad. So he is now in a foreign country, without a passport and a visum to end soon.

But off course you have your own countries ambassee in the visiting country to help you. In this case the Ukrainian ambassee in The Netherlands. The first thing they told us is that it can take three months before they can deliver an official document stating Andry is allowed to travel back to the Ukraine without a passport. Next, when trying to call them on the status of the request, they give us another phone number to call between 9:00 and 12:00. That number answered, informing us to call back after 15:00. After 15:00 nobody answered at all. The next day between 9:00 and 12:00 no reactions again.

Ukrainian service/bureacracy? Or just bad luck?

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2 Responses

  1. I would like to tell this is just a bad luck.. but I can’t.
    Ukraine is not a kind of a country where you can expect any good service from state/government establishments.
    Pity that this happened to Andriy. I hope everything will be ok, he just needs now to push hard on them.

    Recently I have seen once again example of a good service that NL embassy provides here in UA. One friend of mine needed to open visa to visit NL to see his friends there. The time frame for him was tight and they told that it is hardly possible to arrange everything like he wanted. But next week everything appeared to be ready and I think this is because of people working in NL embassy are really working the work opposite to those working in different UA embassies all round the world.

  2. Fortunately we were able to arrange his papers to be arranged, by having somebody bring the “correct amount of feedback” to the embassy. Andry left only one week later than planned (but still a lot of costs because of canceling his flight and booking a new one), but…. just within the time before his visa to expire.

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